Cancellation and Return

We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.

Our Customer Service Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

Please contact us in case you wish to cancel the Order. On receipt of the cancellation notice, we shall cancel the order and refund the entire amount (less any transaction charges or banking charges that might have been incurred by us) if the order has not been processed by us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases, this can happen in an hour after you place the order.

  • Refunds: We will refund the money in the same mode as the payment was made. If the payment was by Credit Card or Net-Banking, we will refund in your Credit Card or Net-Banking account. If the payment mode was Cash On Delivery (COD), we will provide a code that will secure your money for the next purchase, valid for one year.

    Typically refunds take 3-5 Business days to get reflected in Bank Account. In some cases, credit card issuing banks may take longer to reflect the credit posted on the card.

    Please feel free to mail us at info@baalajewels.com if you have any questions.
  • Shipping and Cash on Delivery (COD) Fees: Any shipping or Cash on Delivery (COD) fees charged against the order will not be refunded back.
  • Returns Policy:
    The entire process takes about 5-7 business days. Thank you for your co-operation and patience.
    We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns within 6 days from the date of delivery as follows:
    • In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if the product delivered is different from what you had ordered, you may return the product unused along with its original invoice, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange.
    • Please do not accept the delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact contact us if you open the packaging and discover that the item is damaged.
    • Products damaged while being used do not qualify for a refund or replacement.
    • In case we are unable to replace the damaged / defective product, we will refund back the order amount to you.
    • In case your location supports reverse pickup, we shall be arranging a reverse pickup of the products from your location free of cost. You just need to pack the products properly and hand over the packet with our address to the courier person who we will arrange to come to your doorsteps. Please retain the receipt/POD given by courier personal. 
    • Typical time of reverse pickup is 1-5 business days from the date of request, however, in certain cases, it may be longer. The customer shall get a full refund amount entitled as per the policy if the request is raised within stipulated returns allowed time window and need not worry about reverse pickup delays.
    • In case reverse pickup is not possible from your location, we will request you to send the products to us via courier on your own and we will refund the courier amount to the maximum of Rs 120 subject to the submission of courier receipt via email. Ensuring that the product reaches un-damaged in our warehouse, in this case, is customer’s responsibility hence we recommend using only reputed courier services and claim a refund from them directly in case the package is lost by them.
    • A refund shall be initiated once the products reach back to our warehouse and necessary checks are completed to clear the refund process.
    • We strive to have the returns process as quickly as possible however the customer cannot claim any interest/penalty due to reverse pickup, transit, or any other returns processing delays.
    • We hold the right to deduct shipping charges of Rs.99 for every 0.5 kg of consignment weight in case the customer is found to be returning too many orders to earn cashback discounts/credit card points OR found to be involved in any other fraudulent activity.
    • We hold the right to cancel the order placed by the customer OR refuse the return request in case the customer has returned too many orders.
    • In the case of multiple products order, the return requests should be placed together for all the products you want to return.
    • We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy, and these accounts typically return most of the items bought or choose to not accept COD shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs.99 for all orders and disable cash on delivery option for accounts which have a high percentage of returns.
      NOTE: Products that have been tampered with, opened, and/or used cannot be returned.

      Please e-mail us at info@baalajewels.com if you have any questions.

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