Thank you for shopping with BaalaJewels! We are committed to providing a smooth and hassle-free delivery experience. Please review our shipping policy below to understand how we process, ship, and deliver your orders.

Order Processing

Once your order is placed, we will begin processing it immediately. As such, orders cannot be canceled or modified after confirmation.

Shipping Timeline

Orders are dispatched within 48 working hours. You will receive an email with tracking details when your package is shipped.

Delivery Timeline & Charges

Note: Delivery times may vary due to unforeseen delays such as weather conditions, festive seasons, or public holidays.

Tracking Your Order

1. Once your order has been shipped, an email with tracking information will be sent. 

2. Simply click the link to track your order’s progress. 

3. Please note that once the package leaves our facility, we no longer control delivery times.

Incorrect or Incomplete Addresses

1. Ensure you have double-checked your address before placing your order. We are not liable for undelivered shipments or returns (Return to Origin) due to incorrect or incomplete addresses. 

2. If an item is sent back to us for this reason, you will again need to pay the shipping cost to have it sent to your location.

College/Hostel/Office Deliveries

1. If you are ordering from a college, hostel, or office address, please ensure someone is available to collect the package.

2. If the package is refused or rejected by security, reception, or warden, we will not be responsible for any refunds or replacements.

Lost or Delayed Shipments

1. If your package is lost in transit, we will send a replacement or offer store credit if the item is out of stock.

2. If there are delays due to natural disasters, bad weather, or other unexpected reasons, we appreciate your patience.

Delivery Disputes

If your tracking status shows ‘Delivered’ but you have not received your package:

• Contact us within 24 hours of the delivery status update.

• We cannot assist with disputes reported after 48 hours of the tracking update.

Cash on Delivery/COD Orders

1. Once you place a COD order, you will receive a WhatsApp and email confirmation with the amount due at delivery.

2. Ensure you are available to receive the order at the time of delivery.

3. If a COD order is refused or not accepted, your ability to place future COD orders may be restricted.

Connect Us

For any shipping-related inquiries or assistance, feel free to reach out to us:

📧 Email: baalajewels@gmail.com

📲 WhatsApp: +91 91069 15422 

We appreciate your trust in BaalaJewels and look forward to delivering beautiful jewellery right to your doorstep!