Your happiness is our priority!

At BaalaJewels, we want every purchase to bring you joy. If you face any issues with your order, we offer a return and exchange policy to ensure a hassle-free shopping experience. Please go through the details below.

Eligible for Return & Exchange

You can request a return or exchange if:

• You received the wrong item with the incorrect product, size, or color.

• The product is damaged or has a manufacturing defect.

Non-Returnable & Non-Refundable Items

1. Change of Mind: Orders cannot be returned if you simply don’t want the product anymore.

2. Slight Differences: Minor variations from the description.

3. Color Discrepancies: Differences due to lighting or screen settings.

4. Shipping Delays: Any delay caused by the courier service.

5. Discounted Products: Items purchased on sale or with special offers.

6. Wrong Address: Orders that are lost due to an incorrect shipping address.

7. Prepaid Order Rejection: If you refuse to accept a prepaid order at delivery.

8. Used Items: Products that have been worn or used.

9. Misuse Damage: Products damaged due to improper handling.

10. Complimentary Products: Free gifts provided during promotional sale periods.

How to Initiate a Return or Exchange?

We aim to make your return or exchange process hassle-free. Follow these simple steps:

Step 1: Request a Return or Exchange

If applicable, you can apply for a return or exchange by:

📧 Email: baalajewels@gmail.com

📲 WhatsApp: +91 91069 15422

Make sure to mention your order number, attach a clear image of the sealed package with the address label, and describe the issue with the product.

Step 2: Approval Process

Our team will review your request and notify you of the approval status. If approved, a delivery partner will be assigned to collect the product.

Step 3: Hand Over the Product

Once the pickup is scheduled, ensure the product is securely packed. Hand it over to the delivery agent at the time of collection.

Step 4: Inspection & Processing

After receiving the product, our team will inspect it. If everything meets our return criteria, we will process your return or exchange.

Return Guidelines

1. The product must be unused and include original tags and the invoice.

2. Pack the item securely to prevent any transit damage.

3. Return requests must be made within 7 business days of delivery.

Note: Shipping charges are non-refundable.

Refund Process

1. Product Refund Only: If eligible, we will refund the product cost (excluding shipping).

2. Processing Time: For prepaid orders, the refund will be processed within 7 working days after the return pickup. COD refunds can take up to 15 working days.

3. Card Payments: Refunds can take one full billing cycle to reflect.

Exchange Process

1. If Available: A replacement will be provided if the item is in stock.

2. If Not Available: You will receive store credit equal to the product amount (excluding shipping) within 3-7 days.

3. Store Credit Validity: This can be used for future purchases within 3 months.

Need Help?

Our team is always happy to assist you. Reach out, and we will guide you every step of the way.

Thank you for shopping with us! Have a wonderful day!